One Application:

One Application for Greater Insight Into Production Processes. Manufacturers often cobble together and then juggle several different business applications — and numerous spreadsheets — to manage the intricacies of their businesses. Now you can stop wasting precious resources managing multiple "silo" systems and gain real-time visibility throughout the entire organization — including sales, warehouse operations, invoicing, inventory, assembly, and demand-based replenishment. NetSuite is the one intelligent, integrated, customizable application to unify your business processes, increase visibility for better decision making, and extend processes to your customers and channel partners.

• One System — Complete Manufacturing Business Management
  NetSuite manages both your internal and customer-facing business processes in one system. From your marketing and sales orders to internal work order and inventory management, with one application you can manage shipping, billing, cash management. Accounting, customer returns, maintenance, support and upsell/reorder.
• One View of the Customer
  NetSuite provides one integrated system (ERP+CRM+Ecommerce) to deliver a single, real-time view of the customer across all departments and all locations, giving you a true 360 degree view of all customer data and customer interactions, including complete visibility into all financial transactions and website interactions.
• Real-time Business Management for Global or Multiple Companies with OneWorld
  NetSuite OneWorld is an optional module for real-time global business management for manufacturers. It consolidates all aspects of operations, sales, marketing, support, ecommerce, and financial management for businesses that have multiple companies or multiple legal entities under their multi-national or domestic jurisdiction.
  • NetSuite OneWorld provides the ability to manage multiple companies, with different currencies, taxation rules, and reporting requirements from within a single NetSuite account.
  • NetSuite OneWorld supports regions, subsidiaries, and separate legal entities with the same parent company with sophisticated accounting, ERP, and CRM-related financial consolidation in real time.
  • Using NetSuite OneWorld, executives in corporate headquarters have consolidated sales data on orders, forecasts, quotas and commissions rolled up across all regions and areas, with direct drill-down capability to see details at any level of the organizational hierarchy.
  • NetSuite OneWorld provides visibility to inventory worldwide.
  • The NetSuite OneWorld module provides both global business management for manufacturers with international operations and multi-company business management for manufacturers and distributors that have multiple companies but do not require global capabilities such as multi-currency or international taxation management.
• Software as a Service Model
  NetSuite's subscription-based model lowers your cost of ownership through decreased need for hardware and labor. Nucleus Research reports that NetSuite can deliver a positive ROI (return on investment) in fewer than 9 months, through automating processes, boosting sales, increasing productivity, reducing or avoiding headcount, and retiring costly legacy systems.
• Trading Partner Collaboration
  Manufacturers require collaborate with their trading and supply partners, often extending key customer and sales data to work effectively with partners to manage the pipeline, process orders, track marketing activity and forecast sales. NetSuite's integrated partner relationship management capabilities allow you to reach all your partners, while simultaneously allowing you full control over every element of your sales and marketing process, including marketing campaigns, lead management and order processing. NetSuite also provides trading partner and customer self-service through the Partner and Customer Portals.
• The World's Most Configurable and Customizable Solution for Manufacturing
  The NetSuite philosophy is to allow our customers to configure their systems to meet their precise requirements without the need for costly consultants, IT or developer overhead. If you want to extend the capabilities of NetSuite, you can easily do so through the SuiteFlex toolkit.

Ultimate Dashboard:

The Ultimate Business Dashboard to Manage Your Manufacturing Business. With more than 30 out-of-the-box role-based Dashboards, NetSuite gives all users in the company a custom dashboard custom dashboard that allows them to monitor everything in the business relevant to them. Finally, "information at your fingertips" is a reality. See work orders and their status, assemblies to build or order, as well as data trends in leads, opportunities, inventory utilization, service issues, expenses, and much more. It's all managed with point-and-click content additions and drag-and-drop layout.

• Key Performance Indicators
  KPIs, with tailorable period comparisons and out-of-tolerance notifications, give you a real-time, at-a-glance view of your company's performance.
• Real-time Visibility
  Real-time visibility to quotations, work orders, and support issues that have time sensitivity means critical issues don't fall through the cracks.
• Customized Reporting
  You can easily create your own queries and save them for rapid, repeatable ad hoc reports that are displayed right on your dashboard.
• Group Calendaring
  Calendars for individual and group scheduling allow you to see others' schedules and invite them to meetings, assign tasks, and know their availability without exiting the program.
• RSS Content
  You can see news bulletins and have direct access to outside content feeds from your choice of providers on your dashboard.
• Direct Drill-Down
  
• Drill down allows instant access to greater detail and transaction management directly from the Dashboard.
  

Work Orders, Inventory Management & Fulfillment:

Work Order Management, Advanced Inventory & Order Fulfillment for Manufacturers. NetSuite saves manufacturers countless hours of work associated with data entry, organization, and fulfillment. You can manage your work orders, kitting and assemblies, inventory status, and order fulfillment right from one integrated application. You'll be able to convert leads to orders, orders to shipments, and shipments to revenue far more expeditiously.

• Assembly Management.
  

  Building on NetSuite's core strength in inventory and warehouse management, manufacturers use assembly items to more effectively manage component quantities and multi-level assemblies. Assemblies are closely tied with work orders and allow for multi-level assemblies to be built one level at a time, or all at once.

  And because demand for the assemblies is calculated based on sales, a separate queue shows you when it is time to build more to stock. You will achieve unprecedented ability to dynamically manage your stock and replenishment for both assemblies and their components.

• Work Order Management.
  Work orders allow manufacturers to easy manage the build process for production work orders to replenish standing inventory levels of finished goods or special order work orders built to exact specifications for a particular customer.
  • NetSuite supports production work orders that track the assemblies that need to be built to increase stock. Work orders are generated when the back-ordered quantity of an assembly reaches its assigned build point, and a bill of materials (BOM) is generated to facilitate picking member items for the build. When this work order is completed, the regular stock level of the assembly is increased and the finished goods are committed to open sales orders.
  • Special order work orders track assemblies to be built for a particular sale. When assembly items are sold and finished goods are not in stock but member items are, a work order is automatically added to the work order creation queue.
  • NetSuite automatically calculates reorder points and preferred stock levels, allowing manufacturers to more accurately determine the proper time and quantity when reordering components based on work orders for those items.
  • Raw materials are committed to a work order as they become available; when the work order is ready to be built, it will show up in your queue to generate an assembly build.
• Advanced Multi-location Inventory.
  NetSuite gives manufacturers the advanced tools for accurate, cost-effective inventory management across multiple sites that drive higher service levels for your customers. It provides support for high volume SKU management along with advanced inventory management capabilities such as multiple warehouse management, serialized inventory, bar coding and labels, lot and bin management, expiration dating, pick, pack and ship fulfillment processes, drop-shipment and special orders, auto-calculation of reorder points and preferred stock levels based on sales history, returns automation and demand-driven replenishment.
  • Bin Management. ?Bin management capabilities improve inventory in the warehouse. Bin management allows for inventory to be received at the warehouse and put-away into preferred bins within the rack system of the warehouse for easy picking later during the order fulfillment process. Bin numbers are editable and you can easily transfer items between bins at the same location without impacting your inventory value or total quantity on hand.
  • Demand-based Inventory Replenishment. ?Automatically adjusts for seasonal trends and ensures stock on hand. Based on sales history and inventory reorder points, reorder levels can be dynamically calculated, based on historical sales or seasonal demand. Average lead time, historical or seasonal-based sales demand, and number of days' supply to stock are used to dynamically set reorder point and preferred stock level for each item, on an ongoing basis so there will always be stock on hand but ordered just-in-time.
  • Accurate Order Promising & Inventory Commitment. ?NetSuite gives your sales team real-time visibility into inventory availability when quoting and creating orders — increasing service levels with accurate order promising. Sales orders for inventory are automatically committed from available stock. Back orders are automatically committed to fulfill as purchase orders are received for in today-out today processing. Items can be manually reallocated inventory to different sales orders if needed.
  • Order Management with Advanced Shipping. ?Order management is the critical connection between your front office and back office operations. NetSuite is the only hosted application with integrated order management and integrated shipping that allows you to fulfill orders directly through pick, pack and ship or indirectly drop shipping items by automatically ordering and shipping items from the vendor to your customer.
  • Integrated UPS® & FedEx® with Tracking. ?NetSuite also extends into the order fulfillment, packing and shipping processes of a warehouse. The UPS™ or FedEx™ integration allows you to simply transmit your order information directly to UPS or FedEx and instantly receive back the rate, tracking number, address verification and the ability to print out shipping labels, to be shared among different individuals, teams and customers. You can even improve the accuracy of inventory profitability by associating item costs with related expenses, to calculate complete landed costs, factoring in expenses such as shipping or duty.
  • Returns Management in One System. ?NetSuite efficiently manages the return process and provides full visibility to both you and your customers. A customer service representative or a customer logging into the Customer Center can generate Return Management Authorization (RMA) forms and route them for approval so there are no more headaches from returns.

Complete Purchasing:

Complete Procure-to-Pay Purchasing. NetSuite lets you move from manual, paper-based purchasing to lower cost, higher control automated purchasing. NetSuite streamlines purchasing, saving you money that goes straight to your bottom line.

• One Click Purchase Orders
  Your Purchasing Manager is automatically presented with a suggested buy report once reorder points have been reached. After being reviewed, and any edits, additions, or deletions are made, the Purchase Order is automatically generated to be e-mailed or faxed directly from NetSuite.
• Streamlined Receiving
  Upon receipt of your purchase order, your warehouse can view the open purchase order and either auto-receive the material or receive by item or line number. Inventory levels will be auto-updated and customer backorders will be automatically filled.
• Automated Payments
  With proper receipt and purchase order matching, your Accounts Payable department can verify invoice and approve for payment release. Payment can be made with a paper check, through online banking or EFT.
• Self-Service Vendor Center
  With the integrated Vendor Center, your company can provide your vendors with direct access to information that is relevant to your partnership, including purchase orders, accounts payable data, and other key documents.

Best CRM:

The Best CRM for Manufacturers. Customer Relationship Management (CRM) software can increase service levels and generate growth for manufacturers. NetSuite's award-winning CRM raises the bar on the standalone applications in that it is seamlessly integrated with your financials and back-office ERP systems, giving you a 360 degree view of the customer.

• 360 View of the Customer
  One integrated system (ERP+CRM+Ecommerce) delivers a single, real-time view of the customer across all departments and all locations.
• Integrated Marketing Campaigns
  From concept through execution, you can create and manage highly targeted, high volume campaigns within NetSuite. Closed loop marketing including email, paid and natural search as well as strategic upsell/cross-sell marketing campaigns, all with end-to-end reporting from campaign to revenue. With closed-loop marketing, you can see revenues, costs and ROI for all campaigns in real-time.
• Complete Lead to Order Process
  NetSuite manages the complete lead to order to returns or service processes in-system. Lead conversion can be measured at every stage so you know exactly which marketing avenues produce the best return on investment (ROI).
• Complete Order to Cash Process
  NetSuite automates the complete order to cash lifecycle with integrated order management serving as the critical pipeline between customer-facing CRM and back-office ERP and financials. Integrated order management allows you to accurately fulfill and account for orders. It also provides histories for inquiries, support and upsell and cross-sell of products and services.
• Integrated Commissions
  NetSuite is the only on-demand CRM system to offer commissions tracking, which is critical for motivating sales teams through real-time visibility, reduced errors, and accurate, timely payment. Managed in-system, integrated commissions reduce overhead in sales operations.
• Self-Service Customer Centers
  Allow your manufacturing customers to help themselves in placing orders, verifying shipments and even paying their invoices. Customer portals provide password protected self-service access to order history, outstanding invoices, and trouble tickets, providing greater service at lower cost.
• Partner Relationship Management
  NetSuite PRM removes the traditional arm's length partnership with re-seller, referral and business development partners and makes them full allies. Now you can have the same level of visibility, transaction management and performance metrics with partners that you have with your internal sales team.
• Automated Upsell/Cross-sell
  Automated upsell and cross-sell functionality improves the lifetime value of customers through add-on product, support and service sales.

Integrated Back Office:

Integrated Back-Office Operations with Manufacturing Features. NetSuite lets you manage even a complex back office within one system.

• Complete Accounting
  NetSuite accounting includes full General Ledger, Accounts Payable and Receivable, multiple budgets, multi-currency, online bill pay, allocations, and multi-company consolidations all with real-time reporting.
• Inventory and Fulfillment
  NetSuite provides end-to-end multi-location physical inventory and distribution including shipping, receiving and returns. You can track direct and drop-shipped orders door-to-door directly in NetSuite.
• Complete Procure to Pay Process
  Paperless purchasing allows you to manage your procurement process with approval workflow.
• Paperless Expense Reports
  Self-service, paperless expense reports combined with NetSuite's workflow-based approval processing reduces accounting overhead.
• Seamless Employee Management
  Self-service capabilities empower your employees and reduce your costs. NetSuite includes purchase requests, direct payroll deposit and online payroll verification, as well as a self-service Employee Center.
• Reduced Overhead
  NetSuite's integrated back office management enables significant efficiencies in the finance and operations departments in manufacturing companies. Greater productivity from integration, work order processing, real-time tracking and reports, and auditing tools reduce the overhead that typically burdens manufacturers.

World Class Service & Support:

Deep Services & Support Functionality. Quality of services and support are critical to manufacturing companies — both early on during the delivery process and over time for customer satisfaction and retention. High levels of service can be costly, and that's why NetSuite gives you the tools to provide the right level of service to the right customers at the best cost.

• Multi-channel Service
  Superior multi-channel service with all customer interactions — live, online, e-mail and in-person — are tracked to a single customer record.
• Job Tracking
  If you provide services to your customers, project management is critical to high service levels and cost management. With NetSuite, job and time tracking are built into the system allowing you to manage projects within NetSuite instead of manually or offline.
• Customer Center
  NetSuite's self-service Customer Center gives customers no cost, high availability service, and 24/7 around the globe ability to access the information you provide them.

Customization:

Simpler Customization and Integration. NetSuite's Business Operating System (NS-BOS) platform for customization and extension provides manufacturing companies with a flexible, powerful and extensible business management solution.

• Customization
  Easy-to-use, point-and-click tools provide unlimited personalization, configuration, process validation and vertical tailoring. Customizations seamlessly upgrade with subsequent releases of NetSuite.
• Web Services
  SOAP standards-based Web service APIs extend NetSuite to other systems, third party vertical applications, or add-on capabilities.
• SuiteBuilder
  Custom object, tab and code capabilities allow for entire applications to be built and hosted within NetSuite, providing all the benefits of a robust application architecture and on-demand hosting efficiencies.
• Vertical Expansion
  Unique on-demand template cloning capabilities together with SuiteFlex Customization, SuiteFlex Web Services and SuiteBuilder facilitate a library of industry verticals that can be further customized by individual customers to fit their specific business requirements.

Partner Management:

Rich Partner Relationship Management. NetSuite lets you empower channel partners as an extension of your sales organization, making it as easy for them to sell as your internal reps.

• Sales Management
  Joint pipeline and opportunity management is facilitated across your channels, including multi-tier partner management, allowing you and your partners to share customer account management.
• Joint Marketing
  Promotional discounts and marketing campaigns can be conducted and tracked with your partners — even global partners or your subsidiaries.
• Inventory Visibility
  NetSuite provides real-time inventory access for accurate order promising — across sites and even across countries.
• Sales Tools
  Sales Tools encyclopedia puts latest version of content, collateral, and price lists, at your partners' fingertips.